Privacy Policy (“Policy”)

This Policy was last updated October 2022.

Donaghy Group Pty Ltd ABN 47 642 547 073 (“we”, “our” or “us”) is committed to protecting the personal information that we may collect and hold about you. This Policy sets out our procedures relating to management of your personal information. This policy is based on the requirements of the Privacy Act 1988 (Cth) (“Act”) (including Australian Privacy Principles (“APPs”)).

By voluntarily supplying us with your personal information, you are agreeing to be bound by this Policy.

Any amendments to this Policy will be notified to you by posting an updated version on our website.

Collection of personal information

The personal information we may collect and hold about you includes:

  • contact information such as your name and address, telephone numbers and email address;
  • financial information, including bank account details and credit card details;
  • business details, including Australian Business Number (“ABN”); and
  • any other personal or private information voluntarily provided by you to us.

Cookies

We may collect certain information by automated means such as through the use of “cookies”, other automated devices and website tracking tools such as Google Analytics. Google Analytics generates statistical and other information about websites by means of cookies stored on users’ computers. Google may collect, transfer, store, and process this information on its servers located in the United States of America. We will not use Google Analytics to track or collect any personal information from visitors to our website. You can read about how Google Analytics collects and processes data at ‘How Google uses data when you use our partners’ sites or

apps’ http://www.google.com/policies/privacy/partners/. If you do not want information relating to your visit to our website reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more information see ‘Google Analytics Opt-out Browser Add-

on’ https://tools.google.com/dlpage/gaoptout.

Our website collects the following information from users:

  • your server address;
  • your top level domain name (for example, .com, .gov, .au etc);
  • the date and time of your visit to the site;
  • the pages you accessed;
  • the previous site you have visited; and
  • the type of browser you are using.

Means of collection of personal information

Your personal information may be collected in a number of ways, including:

  • directly by us when you seek, or enquire about, our goods and services; or
  • when you use our website or complete a form on our website.

In some circumstances, where it is unreasonable or impracticable to collect information from you, we may collect information about you from a third party source. For example, we may collect information from a publicly maintained record.

You need not provide all the information requested by us, but this may prevent us from providing some or all of our goods or services to you.

Use, disclosure & purpose

We collect, hold and disclose your personal information for the following purposes:

  • as a necessary part of providing our goods and services to you;
  • to promote and market our products and services to you or provide you with information that we believe may be of interest to you (unless as directed otherwise);
  • to personalise and customise your experiences with our website;
  • to help us research the needs of our customers and to market our goods and services with a better understanding of your needs and the needs of customers generally; and
  • other purposes related to any of the above.

We will only use your information for the purposes for which it was collected (“primary purposes”) or a purpose related to the primary purpose, if this use would be reasonably expected by you, or otherwise, with your consent.

We may disclose your information to necessary third parties, who assist us to provide, manage and administer our goods and services. Information provided to third parties will be dealt with in accordance with that entity’s privacy policy. People we may disclose your information to include:

  • third parties that provide goods and services to us or through us;
  • third parties, such as marketing and digital agencies, who may send to you our e-newsletters on our behalf;
  • our website host or software application providers.

We generally do not disclose personal information to overseas third parties, unless you purchase our products or services or supply us with goods or services and are located overseas. We will disclose your personal information to our carriers who deliver our products to you in the country in which you are located. If you purchase our products or services and are located overseas, you acknowledge that we will not be accountable for any misuse of your personal information by a third party recipient based overseas who we engage to deliver our products or services to you and you may not be able to seek redress for such misuse under the Privacy Act.

Quality, access to & correction of information

You are entitled to have access to and seek correction of any personal information that we may hold about you. We require that requests for access to or to update or correct your personal information to be in writing outlining the details of your request. Such requests should be addressed to the Privacy Officer via the details provided in this Policy.

We will take appropriate steps to verify your identity (or verify that you act as an authorised agent of the individual concerned) before granting a request to access your personal information.

We will respond to your request for access to your personal information within a reasonable time after you make the request and if access is granted, access will be provided within 30 days from your request. We will, on request, provide you with access to your personal information or update or correct your personal information, unless we are lawfully excluded from granting your request, including if:

  • giving access would be unlawful;
  • we are required or authorised by law or a court/tribunal order to deny access; or
  • giving access is likely to prejudice one or more enforcement related activities conducted by an enforcement body.

Where your request for access is accepted, we will provide you with access to your personal information in a manner, as requested by you, providing it is reasonable to do so.

Your request for correction will be dealt with within 30 days, or such longer period as agreed by you. If we deny your request, we will provide you with a written notice detailing reasons for the refusal and the process for making a complaint about the refusal to grant your request.

Upon accepting a request for correction of your information, we will take all steps that are reasonable in the circumstances, having regard to the purpose for which your information is held, to correct your information.

Storage and Security

Your personal information will be stored as physical files in a secured area, on our electronic data base system and on computers with appropriate back up and security systems. Any personal information which is collected via our website, or which is held on our computer systems, is protected by safeguards including physical, technical (including firewalls and SSL encryption) and procedural methods.

We take reasonable steps to hold information securely in electronic or physical form. We are committed to keeping secure the data you provide to us and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse, interference, unauthorised access or alteration.

We aim to achieve this through;

  • imposing confidentiality requirements on our employees;
  • implementing policies in relation to document storage security;
  • implementing security measures to govern access to our systems;
  • only providing access to personal information once proper identification has been given;
  • controlling access to our premises; and
  • implementing website protection measures.

Dealing with us anonymously

Where lawful and practicable to do so, you can deal with us anonymously or using a pseudonym. You can deal with us anonymously or using a pseudonym when making a general enquiry about the goods and services that we can offer to you including via telephone or our website.

At the time you purchase our goods or engage our services, it is no longer practicable for you to deal with us anonymously or using a pseudonym.

Complaints

If you believe that we have breached a term of this Policy or the Act you may submit a written complaint. The written complaint can be emailed or posted to us using the contact details set out below. You must include contact details for us to contact you regarding your complaint.

Our Privacy Officer will consider your complaint and respond as soon as reasonably possible, but not more than 30 days from receiving the complaint.

If you are unsatisfied with the outcome of your complaint you may refer your complaint to the Office of the Australian Information Commissioner to be resolved.

Contact us

If you wish to:

  • gain access to your personal information;
  • make a complaint about a breach of your privacy;
  • contact us with a query about how your information is collected or used;
  • contact us regarding any other matter concerning this Policy,

you can speak directly with us and will do our best to try to resolve your issue as simply as possible. Alternatively, you can write to us or send us an email so that our Privacy Officer can consider the matter. We will respond to you as soon as reasonably possible.

If you do not wish to receive direct marketing from us, please contact our Privacy Officer via the details below. Our contact details are as follows:

Privacy Officer contact: Niall Donaghy

Phone: 07401719254

Postal address: 2B/54 Riverside Place, Morningside, Brisbane, QLD 4170

For more information on privacy see the Office of the Australian Information Commissioner's website at: http://www.oaic.gov.au.