SHIPPING POLICY
Small orders such as race numbers and replica headlight decals are processed within two to four business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. For number plates and decal kits the design proof will be created and emailed to you for approval within two to four business days before we proceed to print. From this stage please allow at least two more days for the decals to be made, packed and posted.
Domestic Shipping Rates
We have a flat rate of $15 allowed for express post on all orders under $400. $400 and over receive free express shipping within Australia.
International Shipping Rates
We have a flat rate of $60aud allowed for express post on all orders under $400. $400 and over receive free international shipping.
In-store pickup
You can skip the shipping fees with free local pickup at our workplace in Morningside during open hours. After placing your order and selecting local pickup at checkout, your order will be prepared and we will send you an email when your order is ready along with instructions.
Our address is Two Wheel Decals, 2B/54 Riverside Place, Morningside, QLD 4170 and in-store pickup hours are Monday to Friday 3pm – 8pm and Saturday 9am – 6pm.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us and if you have selected express shipping it will include a tracking number you can use to check its status.
If you haven’t received your order within two days from receiving your shipping confirmation email, please contact us at [email protected] with your name and order number and we will look into it for you.
RETURNS POLICY
For semi custom and personalied product, they are not eligible for return, except in the case of damage or defects. We have a 14-day return policy only on the world superbike replica headlight decals, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, it’s unused and in original packaging. You’ll also need to show proof of purchase. To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following
address:
Two Wheel Decals
2B/54 Riverside Place, Morningside, Brisbane, QLD 4170, Australia.
If your return is accepted, we will cover the postage costs. Please note that if your country of
residence is not Australia, shipping your goods may take longer than expected.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, such as custom products like special orders or personalised decals. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us
